Welcome to Her Wellness Collective
We are honored that you have chosen Her Wellness Collective for your care.
Our practice was created to provide thoughtful, personalized care for women navigating the hormonal transitions of life. Because our visits are intentionally extended and highly individualized, preparation prior to your appointment allows us to dedicate our full time to meaningful discussion, thoughtful evaluation, and a clear treatment plan.
To ensure the best possible experience, we ask that all new clients complete the steps below at least one week prior to their scheduled appointment. Completing these items in advance allows us to review your history carefully and ensures that your visit can be devoted entirely to your care.
Before your visit:
- Complete your New Patient Intake Form – this was sent to your email when you booked your appointment. Please reach out to us if you did not receive it and/or need us to resend it. Please set aside 15 – 20 minutes to thoughtfully complete this form as it cannot be saved and all work will be lost if the page is left prior to submitting.
- Review and sign practice consents and policies. These forms were sent along with the intake form upon booking. Please reach out if you have any questions/concerns while completing these forms or if you need any additional copies.
- Test the Zoom link (find the link below and in your appointment reminders) and ensure that you can connect to the virtual waiting room. Don’t worry, this will not start your visit! This allows you to download the Zoom app onto your device and ensure that you can access your camera and microphone prior to your appointment time. Feel free to use this User Guide to help you through the process.
When it’s time for your visit:
- At the time of your appointment, click the appropriate button below to enter your virtual waiting room with Her Wellness Collective. This link can also be found in your appointment reminders. Your provider will start your video visit shortly after you have entered the waiting room. Please check that your microphone and speakers are working and if you are having any technical issues, text or call us at (262) 239-7327 and we will assist you in any way we can.
Need to change or cancel your appointment? Please text or call us at (262) 239-7327 or send us an email at info@herwellco.com and we will be glad to help you to make any changes that you need. Please note our cancellation policy: A minimum of 48 hours’ notice is required to cancel or reschedule. Cancellations with less than 48 hours’ notice will incur a fee of $250 for 60-minute visits and $150 for 30–45 minute visits. Missed appointments (no-show) will be charged the full visit fee
After your visit:
- Payment is due at the time of your visit and will be charged to the card on file. If you prefer to use a different payment method an invoice will be sent to your email with payment instructions, or you can use the following link: https://app.elationemr.com/pay/herwellco.
- You will receive a text from Her Wellness Collective to download the Spruce App, a HIPPA-compliant messaging platform. This app is free and will be used for all communication between you and your provider after your visit. If you have not received a text or email inviting you to join Spruce, you can download the app using this link: spruce.care/herwellnesscollective.
- You will receive an email to join the Patient Portal. This allows us to send you materials after your visit such as lab orders, post-visit instructions and informational handouts. If your provider orders any laboratory tests or prescriptions during your visit, they should appear in your Patient Portal within 24 hours of your appointment. If you do not see your orders after 24 hours or are having trouble accessing Spruce or the Patient Portal, please contact us. We’re happy to help!
- About four weeks after your initial consultation, your provider will call you to check on your progress, answer any questions, and continue developing your personalized treatment plan. This follow-up phone call is included in the cost of your initial consultation— there is no additional charge. If your follow-up call was not scheduled during your initial visit, please reach out to us. To help keep our schedule running smoothly, we ask that you are available during your designated one-hour phone call appointment window. Your provider will call you at some point during that hour. Most follow-up phone calls last 5–10 minutes.
- A superbill or itemized receipt can be provided upon request. This can be used to submit to insurance or for FSA/HSA reimbursement.
- Please consider leaving a review at https://herwellco.com/client-resources/write-a-review/. We truly appreciate your kind words, and it not only supports our business but helps other women find the care and support they deserve.
Questions? If you have questions while preparing for your visit, please do not hesitate to reach out to us.
We look forward to meeting you and starting this journey with you.
