Welcome Back!
We are so excited to continue this transformative journey with you. Follow-up visits are designed to build on the progress you’ve made, refine treatment plans, and address any new concerns that may arise.
To ensure that your visit remains focused on your care, we ask that returning clients complete the following steps prior to their appointment.
Before your visit:
- Complete your Follow-up Visit Questionnaire – this was sent to your email when you booked your appointment. Please reach out to us if you did not receive it and/or need us to resend it. Please set aside 5-10 minutes to thoughtfully complete this form as it cannot be saved and all work will be lost if the page is left prior to submitting.
When it’s time for your visit:
- At the time of your appointment, click the appropriate button below to enter your virtual waiting room with Her Wellness Collective. This link can also be found in your appointment reminders. Your provider will start your video visit shortly after you have entered the waiting room. Please check that your microphone and speakers are working and if you are having any technical issues, text or call us at (262) 239-7327 and we will assist you in any way we can. Feel free to use this User Guide to help you through the process.
Need to change or cancel your appointment? Please text or call us at (262) 239-7327 or send us an email at info@herwellco.com and we will be glad to help you to make any changes that you need. Please note our cancellation policy: A minimum of 48 hours’ notice is required to cancel or reschedule. Cancellations with less than 48 hours’ notice will incur a fee of $250 for 60-minute visits and $150 for 30–45 minute visits. Missed appointments (no-show) will be charged the full visit fee.
After your visit:
- Payment is due at the time of your visit and will be charged to the card on file. If you prefer to use a different payment method an invoice will be sent to your email with payment instructions, or you can use the following link: https://app.elationemr.com/pay/herwellco.
- Please make sure you have access to both the Spruce app (for secure messaging) and your Patient Portal. If your provider orders any laboratory tests or prescriptions during your visit, they should appear in your Patient Portal within 24 hours of your appointment. If you do not see your orders after 24 hours or are having trouble accessing Spruce or the Patient Portal, please contact us. We’re happy to help!
- A superbill or itemized receipt can be provided upon request. This can be used to submit to insurance or for FSA/HSA reimbursement.
- Please consider leaving a review at https://herwellco.com/client-resources/write-a-review/. We truly appreciate your kind words, and it not only supports our business but helps other women find the care and support they deserve.
Questions? If you have questions while preparing for your visit, please do not hesitate to reach out to us.
We look forward to supporting you through this next phase of physical and hormonal wellness.
