Frequently Asked Questions
Do you offer telehealth visits?
Yes. Her Wellness Collective is a telemedicine-based practice providing secure, HIPAA-compliant virtual visits for women across Wisconsin, Illinois, Pennsylvania and Minnesota.
I do not live in the states listed above. Can I still schedule an appointment?
If you live in a state outside of IL, MN, PA or WI please reach out to us. We are always looking to expand our reach and if we are not able to provide our services to you, we will help you to find a certified, trusted provider that is accessible to you.
Do you offer in-person visits?
Not yet. Currently, all visits are conducted virtually. However, we’re actively working toward opening a physical wellness space within the next two years—one designed to serve as both a beautiful treatment center and a community hub where women can connect, learn, and support one another.
Do you accept insurance?
We are a self-pay concierge practice. This allows us to offer longer visits, direct communication, and individualized care without restrictions.
Superbills and itemized receipts are available for potential out-of-network reimbursement and/or FSA/HSA eligibility. All labs and prescriptions can be completed through your insurance.
How long are visits?
New patient consults are 90 minutes. Follow-up visits are usually about 30 minutes at a frequency that matches your needs.
What is included in my membership?
- 90-minute initial consultation: Your first visit isn’t rushed. Ninety minutes on your symptoms, your history and your goals, before we recommend anything.
- Direct messaging access: You’re invited to our messaging platform so you can reach us between visits. No waiting weeks to ask a follow-up question.
- Follow-up visits and calls: Your follow-up care is built around what you actually need. Some members want more check-ins, some want fewer. We decide together.
- Lab orders included: We send lab orders straight to Quest or LabCorp, and the lab bills us, not you. You just visit a local draw site for your blood work.
- Medication management: Hormone therapy, weight management medication and lifestyle changes, adjusted over time as your body responds.
- Nutrition & lifestyle counseling: Individualized treatment plan with specific and attainable diet, exercise, and wellness goals that are tailored to your current lifestyle.
What types of treatment do you offer?
Treatment plans are customized and may include hormone therapy, non-hormonal medications, supplements, and lifestyle strategies. Depending on your needs we work in collaboration with an expert referral base of specialists in the fields of pelvic floor therapy, cognitive behavioral therapy, exercise science and nutrition support when appropriate.
What if I’ve been told I can’t have hormone replacement therapy?
Every woman deserves a discussion about the current data, risks, and benefits of hormone therapy.
How do you handle in-person care, such as labs, paps, tests, and mammograms?
We will work with you to make sure you’re up to date with in-person care, including Paps, mammograms and other age-appropriate screenings.
All imaging is ordered through Her Wellness Collective can be completed through insurance. If you need a provider or diagnostic testing, we’ll help you find care through our trusted referral network.
Comprehensive lab evaluations are covered in your membership fee and are completed at your local Labcorp or Quest, whichever is more convenient for you.
